Lucknow/Mau. Urban Development and Energy Minister of Uttar Pradesh AK Sharma conducted a public hearing of 116 complaints related to Urban Development, Energy and other departments under 'Sambhav' and resolved more than 98 complaints related to Energy and Urban Development Department on the spot and directed the concerned officials to resolve the complaints received from other departments quickly. On this occasion, he directed all the concerned officials to take people's complaints seriously and resolve them quickly.

AK Sharma was conducting a public hearing of complaints in Mangalam Multipurpose Bhawan located in Baragaon of Mau district on Friday under the 'Sambhav' system. This was the first local level public hearing program of the minister (AK Sharma), which was organized in Sadar and Mohammadabad Gohana tehsil of Mau district. In this, 14 complaints of Urban Development, 96 of Energy Department and 6 from other departments were heard. Instructions have been given to the concerned officials to resolve the complaints related to DUDA and Revenue Department and other departments.

AK Sharma virtually resolved 4 problems of the municipal body and the energy department under 'Sambhav'. In this, problems like downed power line, burning of transformer and capacity enhancement, damaged pole, low voltage, faulty meter, worn out line, bill correction, power cut, installation of electric pole, compensation in electrical accident, shifting of power line, installation of meter etc. from the energy department and problems like faulty street lights, hand pump repair, getting the map of the house passed, water drainage problem, drain cleaning etc. from the urban development department were resolved. During this, a virtual dialogue was also held with the complainant and the concerned officer regarding the complaint.

With the efforts of AK Sharma, a system named 'Sambhav' based on modern technology was implemented in the Urban Development and Energy Department two years ago for quick and effective redressal of public grievances. Under this system, departmental officers conduct weekly public hearings at the local level and monthly public hearings are held at the state level at the ministerial level. To make this system easier and to benefit more and more people, the public hearings held at the ministerial level are now being organised at the district and tehsil levels as well. People are informed about this in advance.

In the public hearing held under 'Sambhav', the matter of problem and its resolution is heard from the concerned officials and the complainant through video conferencing. In this, the complainants submit their complaints on the Minister's Tej portal. tej.net.in You can register at or email sambhavprg@gmail.com It can also be sent through. In this system, complaints of both the departments are being resolved immediately.

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Local officials of the Energy and Urban Development Department were present during the public hearing. Managing Director of Purvanchal Vidyut Vitran Nigam Limited Shambhu Kumar, Executive Officer of Nagar Palika Parishad Dinesh Yadav and Executive Officers of all other Nagar Panchayats were also present for quality redressal of complaints of the Energy Department.

On this occasion, Chairman Uttar Pradesh Power Corporation Limited Ashish Goyal and Managing Director Pankaj Kumar also remained connected online.